Privacy Policy

Casinia is committed to protecting the privacy and security of all users who access our online gaming platform. This privacy policy outlines how we collect, use, store, and safeguard your personal information when you interact with our services. We operate in accordance with applicable data protection regulations and industry standards to ensure your information remains confidential and secure.

Information We Collect

When you register and use Casinia, we collect various types of information necessary to provide our gaming services and maintain regulatory compliance. Personal data includes your name, date of birth, address, email address, and telephone number. We also gather financial information such as payment card details, transaction history, and banking information for deposit and withdrawal processing. Technical data collected includes IP addresses, device information, browser type, operating system, and cookies that track your gameplay patterns and preferences. Additionally, we maintain records of your gaming activity, including bet history, game preferences, and account balance changes. Identity verification documents such as passport copies, utility bills, and photographic identification are collected to comply with anti-money laundering regulations and responsible gambling requirements.

How We Use Your Information

The information collected serves multiple essential purposes within our operations. We use your data to create and manage your gaming account, process deposits and withdrawals, and verify your identity as required by licensing authorities. Your information enables us to provide customer support, respond to enquiries, and resolve technical issues you may encounter. We analyse gameplay data to detect suspicious activity, prevent fraud, and ensure compliance with responsible gambling policies. Marketing communications, including promotional offers and game updates, are sent based on your preferences and consent. We also use aggregated data to improve our services, develop new features, and enhance user experience across the platform. Risk assessment and credit checks may be performed using your information to maintain the integrity of our gaming environment.

Data Sharing and Third Parties

Casinia shares your information with carefully selected third parties who assist in delivering our services. The following table outlines the categories of recipients and purposes for data sharing:

We ensure all third-party processors maintain appropriate security measures and comply with data protection standards. Information is never sold to third parties for their independent marketing purposes. When required by law, we disclose information to law enforcement agencies, courts, and regulatory bodies. International transfers of data occur only when adequate safeguards are in place, including standard contractual clauses and adequacy decisions.

Your Rights and Data Security

You possess several rights regarding your personal information held by Casinia. You may request access to your data to understand what information we process and how it is used. The right to rectification allows you to correct inaccurate or incomplete personal details in your account. You can request erasure of your data, subject to our legal obligations to retain certain records for regulatory compliance. Data portability rights enable you to receive your information in a structured format for transfer to another service provider. You may object to processing activities, including automated decision-making and profiling used for responsible gambling measures. The right to restrict processing applies in specific circumstances, such as when accuracy is contested.

We implement robust security measures to protect your information from unauthorised access, alteration, or disclosure. Technical safeguards include encryption protocols for data transmission, secure servers with firewall protection, and regular security audits. Access controls ensure only authorised personnel can view personal information, with strict authentication procedures in place. We maintain incident response procedures to address potential data breaches promptly and notify affected individuals as required by law. Regular staff training ensures all employees understand their data protection responsibilities and handle information appropriately.

Data Retention and Contact Information

Casinia retains your personal information for specific periods based on legal requirements and business needs. Active account data remains accessible whilst your account is open and for a reasonable period following closure. The following retention periods apply to different data categories:

After retention periods expire, we securely delete or anonymise your information so it can no longer identify you. Certain data may be retained longer when required by ongoing legal proceedings or regulatory investigations.

For questions about this privacy policy or to exercise your rights, contact our Data Protection Officer through the designated channels provided on our platform. You may submit requests via email to our privacy team or through your account settings. We respond to all legitimate requests within one month, though complex cases may require additional time. If you remain dissatisfied with our handling of your personal information, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. This casino privacy policy may be updated periodically to reflect changes in our practices or legal requirements, with material changes communicated through your registered email address.